Frequently Asked Questions

Have questions? Find answers to our most frequently asked questions below. If there are any additional questions you have, please feel free to reach out!

What happens to my donations and how does it support CP Alberta?

Your donations do more than give unwanted items a second life—they help change lives. Through our exclusive partnership, every donation generates funding that supports CP Alberta's programs and services for people in the disability community.

How do I schedule my pickup? 

Simply check that your items are acceptable for donation, book online , call us at 1-888-477-8030 or email us at donationspickup@cpalberta.com - from there, we will contact you to confirm a date to have your donations picked up!

How do I prepare my donations for pickup? 

🚚 Household Pickup Guidelines

Household pickups are fulfilled between 9am to 5pm, in select areas for

  • Calgary + Surrounding Areas
  • Edmonton + Surrounding Areas

When using this service:

  • Pack all used items in sealed bags or  boxes.
  • Label each bag or box clearly with the letters “CP”. Proper labeling helps our drivers correctly identify your donations and avoid pickup up your delivered packages.
  • Place your donations on your doorstep by 9 A.M. on your scheduled pickup date. (A member of our GoGreen Team will reach out after you submit your pickup request to confirm the date)

📋 Rules for Donation Pickups

  • Each bag/box must weigh less than 50 lbs for the safety of our drivers.
  •  Items must be clean, gently used, and suitable for resale.
  • We cannot accept items that are soiled, damaged, torn, or unsafe.
  • Do not leave open or unlabeled containers—these may be mistaken for regular household waste or deliveries.
  • Drivers may not enter homes

If you haven't already done so,

Check your donations meet our acceptable items guideline.

🙌 Thank you!

Your donations support our programs and help create inclusive communities for individuals with disabilities. 

For more questions contact us at 1-888-477-8030 or email donationspickup@cpalberta.com.

What items are acceptable?

We accept small household items, gently used clothing, and recyclable bottles. For a more detailed list, visit our Acceptable Items Page.

Do I need to be home for my pickup? 

No! As long as your donations are placed in the agreed-upon pickup location on your pickup date, our driver can collect them without you needing to be home. Our pickup service makes donating as simple, convenient, and hassle-free as possible.

What if I need to change or cancel my pickup?

No problem! Contact us as soon as possible at 1-888-477-8030 and our team will help you reschedule or cancel your pickup.

How else can I support CP Alberta?

There are many ways to support CP Alberta! You can make a financial donation, attend one of our fundraising events, volunteer your time, become a monthly donor, organize a fundraiser, host a donation bin, or help spread awareness by following and sharing our social media (@cpalberta).

Do you accept medical equipment donations?

Please contact us at donationspickup@cpalberta.com and we will assess on a case-by-case basis.

Can businesses or community groups organize a donation drive?

Absolutely! Schools, workplaces, community groups, sports teams, and other organizations can host clothing, household item, or recyclable bottle drives in support of CP Alberta. It's a great way to give back while bringing your community together. Contact us to learn how we can partner with you to make your donation drive a success.

What are your hours of operations?

Our office hours are Monday-Thursday: 8:30-4:30pm, Friday: 8:30am-1:00pm.

Our pickup days and times are Monday-Friday from 9am-5pm.